Services

We deliver your message and develop your staff to ensure effective communication. Please see below ideas for bespoke training, coaching and development.

Staff Training

Increasing Sales
Handling Difficult Situations
Dealing with Customers
Communication Skills
Retail Sales Skills
Customer Service in the Hospitality Industry
Customer Management
Managing and Negotiating the Sales Process
Maximising Account Profitability
Sales Effectiveness
Vehicle Sales
Sales and Marketing strategies to increase awareness
Sales improvement
Effective use of bespoke IT
Effective use of Mkicrosoft products
Parts Ordering
Internet Sales Enquiries
Stock Management
Marketing Software
CRM Software and Vehicle Solutions Software
Development, training, co-ordination and roll-out of technology training
Face to face and remote training (e-learning)

Leadership Development

Planning, prioritising and organising tasks and activities, time management, self and team
Motivation and leadership of team and individual team members
Communication skills, questioning and active listening, building trust, empathy and mutual understanding
Performance appraisal planning, conducting , and follow-up for team, and self
One-to-one counselling, handling grievances, discipline, helping and enabling others with their challenges
Training and developing others, coaching and mentoring, assessing training needs
Delegation, identifying and agreeing tasks, measuring, follow-up, management by objectives
Effective use of IT and equipment, esp communication, planning and reporting systems
Managing relationships, inter-department, pees, upwards, obtaining approval for projects, changes etc
Planning and running meetings, effective follow up
Business writing, eg letters, reports, plans, projects plans
Innovation, vision, creativity, taking initiative, problem-solving and decision making

Executive Coaching

Developing Staff
KPI Interpretation
Financial Planning
Customer Service Controls
Motivation
Planning and Organising
Leadership
Time Management
Making Presentations
Communication Skills
Holding Meetings
Cost Control
Customer Care and Recruitment,
Performance Management
Appraisals
Team leading

School Governance

Self Evaluation
Preparing for Ofsted
Being an effective governor
Performance Management
Monitoring and Evaluation
Managing the business
Strategic planning
Setting SMART targets

If you are looking to increase your staff please talk to us about taking on an apprentice.... Free impartial advice.

There has never been a better time to take on an apprentice as more very able students are looking for career paths